Faq

What is When We First?

When We First is aunique and first of its kind dating app developed by a seasoned matchmaking expert. Unlike typical dating apps, we also offer personalized matchmaking services. Clients can choose to work one-on-one with our matchmakers for guaranteed dates or use our app for an enhanced online dating experience. We are both a full conceirge matchmaking serice, and a dating application with innovative features and a human touch.

How is When We First different from other options?

We are experts in both matchmaking and technology. While dating apps and matchmaking services have not worked together prior, we merge both worlds. Matchmaking relies on human intuition and interviews utilizing smaller pool of singles, while dating apps use AI and algorithms with a larger network. We believe technology can enhance matchmaking, and humans can improve the online dating journey. Our approach caters to all dating preferences. The dating world is ready for something new, that works.

What is the Human Button™?

The Human Button™ lets you schedule a session with a real-life matchmaker at any point during your online dating journey. Whether you need help with profile setup or you just don’t want to hassle, we can choose the best photos or recommend a photographer, create your bio, or offer expert dating tips, we’ve got you covered. We also offer dating coaching, feedback, and concierge matchmaking services for those who prefer skipping the swiping and value date guarantees after an interview approval.

How much are your app subscriptions?

Our app offers afree version and subscriptions starting at $59+ for premium features. Our goalis to help you date better, smarter, and with more intention. Download the app to choose the best subscription for you. See an overview of features here

What is the cost of your matchmaking memberships?

To get a personalized quote for our matchmaking services, click The Human Button™ on the app or call us at 1-855-WHEN-WE-1 (1-855-943-6931). Memberships start at $4,000 and are customized based on your relationship goals, preferences, and dating history. We are dedicated to finding you great matches with integrity. We only guarantee matches if we feel we can match you based on your interview, and our network.

Am I a fit for When We First?

We believe there's a match for everyone. Whether you prefer online dating or working with a matchmaker, we offer the best technology, tools, guidance, and expertise to support your journey. If you're ready to meet someone special without endless swiping, When We First is for you.

When was When We First founded?

When We First has been in development since Fall 2023 and will launch in select cities in Fall/Winter 2024. Founded by a matchmaking industry expert with over 13 years of experience, our team includes experts in technology, health and wellness, AI, and matchmakers who have a lot of experience.

What can I expect as a customer of When We First?

We ensure a safe, secure, and vetted onboarding process to verify all customers online. Our app treats you as a real person, not just a number. We offer features like dating insights, private match and date ratings, profile reviews, coaching, and a partner marketplace for additional support. As a matchmaking client, you receive a full concierge service with hand-picked matches, guaranteed dates, coaching, and feedback. We interview you and all your matches on video and verify identity.

What is the “Partner Marketplace” in your dating app?

Our Partner Marketplace connects you with top-notch experts in various fields, such as photographers, wellness and fitness experts, image consultants, medical aesthetics, stylists, astrologists, and restaurant partners where we recommend you should try out a date. We believe that investing in dating is an investment in yourself, and our partners help you look and feel your best. If you're a good fit for our partner network click here .

Is When We First safe?

We prioritize safety with features like photo verification, ID verification options, and tools to block and report users. We recommend safe dating practices, such as meeting in public places, using a dating email or Google Voice, and not sharing personal information until comfortable. Always let someone know your plans, turn on your phones location, and use our recommended restaurant partners for your dates. We also recommend not giving out your last name, home address, place of business or accepting a ride to or from your dates. In app you can find best dating tips for safety as well. If ever in doubt, request your match use the additional ID verification feature for an extra measure. At the end of the day you are the best guide for your own safety, but here are additional tips and safety resources.

Do I have to download the app to be a client for matchmaking and get guaranteed dates?

If you’re not interested in online dating, or how our dating app can help you navigate that terrain, we can still help! Contact us via phone, email, or fill out our waitlist form to talk to one of our dating experts and we will see if you’re a fit to work with us one on one.

How can I request the deletion of my personal data?

If you wish to request the deletion of your personal data, please contact our support team. You can find the necessary contact information on our Contact Us page. Our support team will assist you with the process and address any questions or concerns you may have regarding the deletion of your data.

Frequently Asked Questions